What if the session was shorter than planned?

If a session ran shorter than booked, you can retrospectively adjust the duration:

  1. Go to the Contact form
  2. Click 'Refund & adjustments' in the form drop-down
  3. Select the booking
  4. Click 'Adjust'.

This is the process to have a partial refund issued or pending fee adjusted due to an unexpected reduced session time.

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