Why am I being charged for a canceled session?

You must officially cancel sessions through the website to avoid fees.

To cancel sessions in the future:

  • Use the green panel above your conversation with the client
  • Click 'Cancel Appointment' or 'Session did not occur'
  • Or cancel via your bookings section

Refunds:

If you forget to cancel, use the Contact form. Choose 'Refund & adjustments' from the drop-down, then select the booking you'd like refunded.

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