I forgot to cancel a session. How do I stop the fee?

If you didn't cancel before the session, you can still cancel up to 24 hours after the scheduled session start time to avoid the fee.

To cancel the session:

• Use the green panel above your conversation with the client
• Click 'Cancel Appointment' or 'Session did not occur'
• Or cancel via your bookings section

Refunds:

If the cancelation window has passed, use the Contact form. Choose 'Refund & adjustments' from the drop-down, then select the booking you'd like refunded.