How do I get a refund of a session fee?
When a session does not proceed as planned, you have 24 hours after the scheduled start time to cancel and avoid the fee.
Once the 24-hour window has passed, you must use the integrated feature within our Contact form.
- Navigate to the Contact form
- Click 'Refund & adjustments' from the drop-down
- Select the booking you need to retroactively cancel
