Why was I charged more than expected?

We charge a 15% fee based on what you confirmed in the booking panel and your hourly rate.

A higher or unexpected charge usually results from one of the two scenarios below.

Grouped Payments:

We often group multiple session fees into single transactions for billing simplicity. Check your email receipt for client usernames associated with each charge

Unnecessary Manual Payments

If you manually paid a fee thinking it was required, but the automatic charge still went through as scheduled, this will result in a duplicate payment.

The 'Misc Payment' section (i.e. manual payment) is intended only for exceptional cases where you're unable to officially record a session in our system.

If you've been charged twice for this reason, please use the Contact form. Choose 'Refund & adjustments' from the drop-down, then select the applicable booking. To proceed, click the 'Session didn't occur' button, even though it doesn't technically reflect the situation.