How do I avoid or lift suspension while my card is being replaced?
Our system charges the 15% service fee automatically two days after a session is completed. This charge is made using the card saved to your account.
If your saved card has expired, been lost or stolen, or is otherwise no longer working, the charge will fail. When this happens again your account is temporarily paused until the issue is resolved.
This billing process is automated and cannot be interrupted manually. There are no alternative ways to pay. We understand it can be frustrating to deal with card issues, but if your card isn't updated in time, we won't be able to prevent the pause from taking effect.
How to update your card while your account is still active:
- Click the Menu (your profile photo in the top right corner).
- Select 'Settings'.
- Scroll down and click 'Payment details'.
- Click 'Edit / Update Card' to enter your new card info.
Direct link: https://www.cuddlecomfort.com/account/payment-details
How to update your card and restore a paused account:
- While logged in, go to the homepage.
- Click 'Restore Account'.
- Click the 'Update Card' button and enter your new card details.
- Click 'Pay' to complete the charge and restore your account access.
Direct link: https://www.cuddlecomfort.com/account/unpaid-bookings
