Payments & Refunds
Session and booking fees, refunds, declined cards, payment disputes, and how clients pay.
- Why am I being charged for a canceled session?
- How do I get a refund of a session fee?
- Why is my card being declined?
- Why is my card blocked?
- What is a payment throttle error?
- How does the 15% fee work?
- How do I pay the 15% fee?
- What is a Misc Payment (i.e. manual payment)?
- How do I get paid?
- Why was I charged more than expected?
- Why was I charged for an active card check?
- Why is there a small additional charge on my bank statement?
- How will Cuddle Comfort appear on my bank statement?
- How should I handle a payment dispute with a client?
- How should I handle a payment dispute with a Pro?
- Can Professional Cuddlers request deposits from clients?
- What should I do if a client pays less than the agreed amount?
- How do I avoid or lift suspension while my card is being replaced?
- How do I cancel my monthly payments?
- How do I refund my monthly payment?