Why am I being charged for a canceled session?

You must officially cancel sessions through the website to avoid fees.

To cancel sessions in the future:

  • Use the green panel above your conversation with the client.
  • Click 'Cancel Appointment' or 'Session did not occur'.
  • Or cancel via your bookings section.

Refunds:

If you forget to cancel, use the Contact form. Choose 'Refunds & adjustments' from the drop-down, then select the booking you'd like refunded.

Refunds and adjustments booking panel showing Session didn't occur