What should I do if a client pays less than the agreed amount?

The client is expected to pay the amount shown in the confirmed booking. If they pay less, contact them directly and ask them to settle the difference.

You can also report the client from their profile. Because clients pay Pros directly, we cannot recover or refund the missing session price. Repeated credible reports can lead us to take action against the client's account.

If our session fee needs to be corrected, use the Contact form and choose Refunds & adjustments.

Do not use Misc Payments for an unpaid or underpaid client. Misc Payments is for a missing or incorrect platform fee in other circumstances, such as extra session time.

For future sessions, collect payment before the session or at its very start. See A client didn't pay me. What should I do? for the broader payment guidance.