A client didn't pay me. What should I do?

Clients pay Professional Cuddlers directly, so we do not hold or process the price of your session. Collecting the agreed payment is your responsibility, and it should be done before the session begins or at its very start.

If the session happened but the client did not pay

1. Contact the client directly and ask them to settle the agreed amount.
2. If they refuse, or if they paid less than agreed, you can report them from their profile. See How do I report a member?.

Because clients pay Pros directly, we cannot recover or refund the session price. You can still report the client; repeated credible reports can lead us to take action against their account.

If our session fee was charged, or is due, on an unpaid or underpaid session, use the Contact form and choose Refunds & adjustments. Do not use Misc Payments to fix an unpaid or underpaid client situation.

If the client did not attend

Select Session did not occur in the booking panel within 24 hours. See What if a client doesn't show up? for the full steps.

For future sessions

Agree the payment method in advance, and collect payment before the session or at its very start.