What if a client doesn't show up?

If a client doesn't show up for a session:

1. Go to your Inbox and open the conversation with the client.
2. Select Session did not occur in the green booking panel at the top.
   • When selected within the 24-hour retroactive cancellation window, this voids the pending 15% platform fee.
   • If you miss the 24-hour window, follow our instructions to request a refund.
3. If you believe the client is problematic, consider reporting their profile.

Karma

You may leave Karma on the client's profile after a no-show. The in-person requirement for leaving Karma is waived when the other party unexpectedly does not arrive.

Late-cancellation compensation

Under the Client Service Agreement, a client who cancels within 12 hours or does not arrive is asked to pay half the session price to compensate you for lost business.

This is a direct matter between you and the client. It is separate from Cuddle Comfort's 15% platform fee, and Cuddle Comfort does not collect it.