How do I get a refund of a session fee?

When a session does not proceed as planned, you have 24 hours after the scheduled start time to cancel it through the booking panel and void the pending fee.

After the 24-hour window

The 24-hour cancellation window and the fee charge date are separate. Once the window has passed, the fee may still be pending or may already have been charged, depending on the Pro's billing schedule.

Use Refunds & adjustments in our Contact form. It handles both situations by canceling a pending fee or refunding one that has already been collected.

1. Open the Contact form.
2. Choose Refunds & adjustments from the drop-down menu.
3. Select the booking you need to retroactively cancel.