Why is my card blocked?

Our payment processor Stripe blocks cards when banks repeatedly decline transactions but users keep retrying, triggering their security system.

To resolve:

  1. Contact your bank to allow charges from our company (they'll see it as a foreign transaction)
  2. Try using your card again
  3. If still blocked, contact Stripe directly to unblock your card

Why was my card declined in the first place?

Card declines usually occur because our business is located in the United Kingdom, causing some card issuers to block 'foreign transactions'. You can read our article about this issue for potential solutions.

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