What should I do if a client pays less than the agreed amount?

Clients are obligated to pay the amount stated in their confirmed booking. If a client attempts to negotiate or change the price after a session has begun, you can report them so that a moderator may issue a warning to their account.

Most professionals collect payment before or at the start of sessions to avoid these situations.

If you receive less than the agreed amount, you have two options:

1. Cancel the booking on the website within 24 hours of the session, and enter a clear explanation in the provided text field.
1. Pay the reduced fee through the Misc Payments page. The form will calculate 15% of the total amount you enter.
2. Allow the automated system to charge the usual fee and then follow these instructions to receive a partial refund.