How do I mute or deactivate my account, and what's the difference?

You can mute or deactivate your account in Account Settings.

  • To mute: Open mute settings, choose a duration from the dropdown, and select Mute. To unmute at any time, return to the same page and select Unmute My Account.
  • To deactivate: Open deactivate settings and select Deactivate My Account. To reactivate, sign in again.

Settings page showing the mute and deactivate profile options

Muting lets you stay on the site while taking a break from new contact. Deactivating signs you out and stops all messages.

Muting

  • Your profile is hidden from search.
  • People you do not already know cannot message you.
  • You stay signed in and can talk with people you already know.
  • Your profile visits are not anonymous. If you visit another member, you can still appear in their Visitor log, and visitors to your profile can still appear in yours.
  • You can mute for a chosen number of days or indefinitely. You can unmute manually at any time, and a dated mute ends automatically.

Deactivating

  • You are hidden from search and cannot receive messages from anyone, including people in your existing conversations.
  • You are logged out, while your information and Karma are retained.
  • Your account reactivates automatically when you sign in again. If payment details are required, we ask you to update them first.

Points to be aware of

  • Your profile can remain visible to people who previously found it or messaged you.
  • If you are a Professional Cuddler, your public profile may remain visible unless you block public visitors in Settings.
  • You cannot deactivate while you have upcoming bookings.
  • If you are a male Professional Cuddler, you cannot deactivate while your Pro subscription is active. You must first downgrade, then you can deactivate if you still wish to.