How do I retroactively cancel a session?

You have 24 hours after the scheduled session time to cancel and void the pending fee.

To cancel the session:

• Use the green panel above your conversation with the client.
• Click 'Cancel Appointment' or 'Session did not occur'.
• Or cancel via your bookings section.

Refunds:

If the 24-hour window has passed, use the Contact form. Choose 'Refunds & adjustments' from the drop-down, then select the booking you would like canceled or refunded.