What if a client doesn't show up?

If a client doesn't show up for a session:

  1. Go to your Inbox and open the conversation with the client
  2. Click 'Session did not occur' in the green bar at the top.
    • This voids the pending 15% fee.
    • If you miss the 24-hour window, read our instructions to request a refund.
  3. If you believe the client is problematic, consider reporting their profile.

Karma exception:

You may also choose to leave Karma on the client's profile. The in-person requirement for leaving Karma is waived when the other party has unexpectedly not arrived.

Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.